There is too much noise #
If there is a lot of ambient noise, the microphones can become saturated and stop recognizing important sounds (such as the fire alarm). As soon as the microphones are active again, the app notifies the user.
Poor signal on the device #
Visualfy Home devices can have a poor connection if an object in front of them prevents them from connecting correctly, or if they are too far from the router. In this case, we recommend moving the device until the problem is solved.
Network error or failure #
If the Visualfy Home device loses all connection to the network and the problem is not solved after a while, contact the Visualfy team.
