Sign-up #

You can’t sign up by yourself to the Control Panel. Visualfy creates the users of the people authorized to manage the building, and sends them the username and a temporary password. To ask for a user, read Control Panel User Management.

Logging in #

1. Open the Control Panel.
2. In “User”, type your email.
3. In “Password”, type your password. The eye icon shows or hides it.
4. Tap “Login”.

The screenshot shows the panel in Spanish.

If your account has two-step verification, the panel asks for a “Code”. Type it and tap “Login”. If you don’t get it, tap “Resend code”; you can ask for it again every 60 seconds.

Expired password #

For security, your password expires 3 months after you change it if you are an owner, and 6 months after if you are a manager. When it expires, the “Password expired” message appears when you log in:

1. Tap “Accept”. From then on you have 15 minutes to change it.
2. Type the new password in “New password” and again in “Confirm password”.
3. Tap “Change password”.
4. Log in again with the new password.

If the 15 minutes run out, log in again with your old password to start over.

If you can’t log in #

• “The specified user does not have access to Visualfy Places or your credentials are wrong.”: check your email and password. If you forgot it, reset it.
• “You do not have the necessary permissions to access.”: your user doesn’t manage any building. Write to clientes@visualfy.com.
• “Our server is currently unreachable, try again later.”: wait a little and try again.