If you have problems with automatic notifications on a Samsung phone, follow these steps depending on your phone’s Android version.
Android 13 #
Turn off battery optimization #
- Open the Settings app on your phone.
- Tap “Apps”.
- Tap “Visualfy” and open “Battery”.
- Select “Unrestricted”.
Allow notifications #
- Open the Settings app on your phone.
- Tap “Notifications”.
- Tap “App notifications”.
- Turn on the switch for the Visualfy app.
Android 11 and 12 #
On Android 11 or later, the operating system applies battery optimizations to all apps by default.
Go to “Settings -> Apps -> Visualfy -> Battery -> Optimize battery usage”. In the drop-down menu, select “All”. Find “Visualfy” and turn off the switch.
Android 9 and 10 #
Go to “Settings -> Apps”. Tap the three dots in the top right corner and choose “Special access”. Tap “Optimize battery usage”. In the drop-down menu, select “All”. Find “Visualfy” and turn off the switch.
Android 8 #
Go to “Settings -> Device maintenance”. Tap “Battery”. Tap the menu button in the top right corner and select “Advanced settings”. Tap “App power monitor”. Turn off the app power monitor, or select the apps to put to sleep in the settings (press and hold Visualfy and turn off the option).
Android 7 #
Go to “Settings -> Device maintenance -> Battery -> Power saving mode” and turn off “Power saving mode” (or set the MID saving mode to allow background data use).
Go to “Settings -> Device maintenance -> Battery -> … -> Advanced settings” and turn off “App power monitor”.
Go to “Settings -> Device maintenance -> Battery -> Battery usage -> … -> Optimize battery usage”, select “All apps” in the drop-down menu and turn off the switch next to Visualfy.
Go to “Settings -> Connections -> Wi-Fi -> Advanced” and in “Keep Wi-Fi on during sleep” select “Always”.
Go to “Settings -> Apps -> Visualfy -> Mobile data” and turn on “Allow background data usage”.
Full-screen alerts #
References #
https://documentation.onesignal.com/docs/notifications-not-shown-reproduced-on-samsung
