START AND INSTALLATION
Visualfy Home is an artificial intelligence device for deaf people and people with hearing loss, which recognizes the most important sounds in your home and converts them into light signals and notifications, on the same system or in any connected device.Visualfy Home listens for you to sounds such as the doorbell, telephone, baby crying, telephone, alarm clock or fire alarm, so that you can react in time.
Visualfy Home consists of a main unit called DSS and three detectors wich recognize the sounds in your house to translate them into light signals. The DSS is in charge of receiving the signal captured by the detectors and sending the command to the whole system to be illuminated to warn you that a sound is being produced. It also acts as a sound detector.
Visualfy Home works with a free APP, which you have to install on your mobile (Android or IOS). From the APP you configure the system (DSS and detectors), selecting where you place the detectors, the sounds you need to recognize, the color in which you want the luminous signals or where you want to receive them, among other things. When a sound that you have already configured in your computer is produced, the lights of all the detectors are turned on and, in addition, you receive a notification in the intelligent device (mobile, light bulbs or wearable device) that you have chosen.
Please download Visualfy app and follow the step by step instructions.
“Visualfy Home installation, need installation?
Visualfy Home does not require complex installations or wiring. It works with wifi and simply by connecting it to the network and following the instructions in the app, you’ll have it ready in no time.”
“First download the Visualfy APP and register. Then open the APP, log in and follow the steps: – Plug the DSS into an AC socket and to the Internet router.
– Scan the QR code of the DSS base and wait for it to recognize it.
– Indicate the name of the DSS and the place of the house where we have installed it.
Connect the detectors that we need in the place of the house where we want to hear some sound (remember that the same detector can hear all the sounds that come determined in the APP).
– Wait for the APP to recognize the detectors and indicate where in the house you have installed them.
– Add the alerts that you want to detect.
– Finally train each alert recording the sounds of your house or activating the alert in the case of the baby and the teapot.”
– First of all we have to ask what kind of doubt has the customerwith the installation.
– If it is in an initial process it is better to reset it and start over.
– To save time it is preferable send to the customer the initial video presentation and follow the steps.
– It is very important to do the well the first installation. Choose well the location of the detectors and train well the alerts.
– It’s very easy if you follow the steps well. First of all, watch the video in which we explain how to install it.
– If you don’t have the video you can watch it by clicking here (insert hyperlink). If you still have doubts you can contact us by any of these ways:
Whatsapp: 660 812 825
Tel.: 962 027 093
No. The subscription period is one year and begins at the time you make the first installation (when entering the serial number of the DSS in the record). Please, do not reset the DSS if we do not tell you.
Inside the box you will find the DSS or main unit (the brain of the system), three detectors, the light charger and the Internet connection cable.
The DSS or central unit must be located near the router, because it must be connected to the Internet so that you can receive notifications on intelligent devices. Remember that the DSS works like another sound detector, so you can use it to detect the sounds nearby if you train it for it.
Within the APP you have to click on the option “Unlink Visualfy Home”. Please note that all information will be lost and it will be necessary to start the installation process from the beginning.
Yes, all you have to do is untie it and, already in the new house, redo the installation from the beginning.
Sounds like baby and teapot are already trained in the DSS and you just have to activate them. On the other hand, sounds like the doorbell or the alarm have to be recorded, because there are countless different sounds and the DSS has to know exactly how your home sounds.
Note that it is the detector which records the sound (it is not recorded with the mobile phone). It is necessary that the detector where you are trying to record an alert has no noise around it. Check that there is no open window, that the TV is not turned on or any other element that may be preventing the environment from being silent. The APP has a waveform that warns you if there is ambient noise or not.
Yes, several family members can receive alerts, each one with their own account. However, there is only one account owner for each Visualfy Home and the rest, up to a total of 15, login with a guest account. They have access to the alerts configured by the owner but cannot change anything.
It means there is a problem with one or more detectors. It is due to bad communication between the detector and DSS. Inside the APP you can see which detector is having problems. In order to solve it, it is necessary to bring the detector closer to the DSS or check if there is any obstacle in front of the detector or the DSS that prevents the correct communication between them.
There’s no Internet connection. We must restart the DSS and, if the problem continues, reboot the router. Make sure that the cables are well connected. If the problem persists contact your telephone operator.
The fixed green light means that the computer is connected to the Internet and works properly.
You can change the name of the DSS using the APP. Go to the configuration menu and click on DSS. Then you will see a screen where you can change the name.
To choose the name we have to do it in the first installation of the detector. If we have already installed it, we have to select change of place and choose the name of the detector. This removes all the alerts that were in that detector. To customize the name of the room where we have placed the detector, we have to select the room “Other” and then we can handwrite the name of the room, for example: “Baby room”.
Yes, but before moving them you have to click on the APP option “Change detector place” and follow the instructions. When you have it in the new location, it is preferable that you retrain it so that it works properly.
DSS must be disengaged, this will erase all detectors. Afterwards, the entire installation process must be repeated in the new house.
The problem is that some detector has a bad connection. It is necessary to bring the detectors as close as possible to the DSS so they recover a good connection and then disconnect.
No problem, you can write the serial number by hand by clicking on the option “Write the code by hand”. Please note that it is necessary to write the letters in capital letters to be recognized.